Privacy Policy

Last updated: July 6, 2026

LucyCamera respects your privacy. This Privacy Policy explains how we collect, use, and protect customer information when you visit our website, create an account, place an order, or contact us.

Information We Collect

We may collect information such as your name, email address, phone number, billing address, shipping address, order details, account registration details, and messages you send to us.

Our website is built using the nopCommerce platform. The website may also collect basic technical information such as IP address, browser type, device information, cookies, and website usage data to help operate, secure, and improve the website.

How We Use Your Information

We may use your information for the following purposes:

To process and deliver your orders
To provide order updates and tracking information
To respond to customer support requests
To manage customer accounts and order history
To improve website performance, security, and user experience
To prevent fraud, misuse, or unauthorized activity
To meet legal, tax, accounting, or compliance requirements

Payment Information

Payment details are processed through secure third-party payment providers. LucyCamera does not store full credit card or debit card details on our website.

Shipping and Delivery

To deliver orders, we may share necessary shipping information with courier and logistics providers, such as FedEx, UPS, postal services, or other reliable tracked delivery services.

Cookies

Our website may use cookies and similar technologies to support website functions such as shopping cart, customer login, checkout, analytics, website performance, and site security.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Sharing of Information

We do not sell customer personal information.

We may share information only with service providers required to operate our business, such as website hosting providers, payment processors, shipping companies, fraud prevention services, analytics providers, customer support tools, accounting providers, or legal compliance providers.

We may also share information if required by law, regulation, legal process, or government request.

Data Security

We use reasonable security measures to help protect customer information. However, no online system is completely secure.

Customers should keep account login details private and contact us if they believe their account has been misused or accessed without permission.

Data Retention

We keep customer information only for as long as needed for order processing, customer service, returns, refunds, legal, tax, accounting, security, fraud prevention, and business record purposes.

Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to legal, accounting, tax, security, or fraud-prevention requirements.

Children’s Privacy

Our website is intended for general customers and is not directed to children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Information

LucyCamera
Ethan Wood
12351 57A Ave
Surrey, BC V3X 3H3
Canada

Email: dradhevx@gmail.com
Phone: +1 604 501 5051