Frequently Asked Questions

Last updated: July 6, 2026

What does LucyCamera sell?

LucyCamera sells digital cameras, compact cameras, camera accessories, and related photography products.

Where is LucyCamera located?

LucyCamera is listed at:

12351 57A Ave
Surrey, BC V3X 3H3
Canada

Do you offer shipping?

Yes. LucyCamera offers tracked shipping to the available destinations shown at checkout. Shipping availability may depend on the product, delivery country, courier service, and order details.

Which shipping carriers do you use?

We use reliable tracked shipping services. The courier may vary depending on the delivery country, product availability, and courier coverage.

How long does shipping take?

Orders are usually handled within 2 to 4 business days after payment confirmation.

Estimated transit time is usually 8 to 14 business days after dispatch.

Total estimated delivery time is usually 10 to 18 business days.

Delivery times are estimates and may vary due to courier delays, customs clearance, public holidays, weather conditions, or address issues.

Will I receive tracking information?

Yes. After your order is shipped, tracking information will be sent by email. Tracking updates may take 24 to 48 hours to appear after the parcel is collected by the courier.

What is your return policy?

LucyCamera offers a 30-day return policy. Customers must contact us before sending any item back.

Returned items must be unused, in original condition, and include original packaging, accessories, manuals, warranty cards, labels, and proof of purchase.

Who pays return shipping?

Return shipping costs are the buyer’s responsibility unless the return is due to our error, such as an incorrect, defective, or damaged item.

How long do refunds take?

Approved refunds are processed to the original payment method within 7 business days after we receive and inspect the returned item.

Your bank, card provider, or payment service may take additional time to post the refund to your account.

Is LucyCamera affiliated with camera brands?

LucyCamera is an independent retailer. Unless clearly stated on a product page, LucyCamera is not affiliated with, sponsored by, endorsed by, or an authorized representative of any manufacturer or brand owner.

Brand names and trademarks belong to their respective owners and are used only for product identification and description.

How can I contact LucyCamera?

You can contact us by email or phone.

Email: dradhevx@gmail.com
Phone: +1 604 501 5051