Shipping policy

Shipping Policy – Ellafocus

Thank you for shopping at Ellafocus. We are committed to providing fast, reliable, and transparent shipping for all our customers worldwide.

- All orders are processed and dispatched within 0 to 1 business days after payment confirmation.

- Orders placed on weekends or public holidays will be processed on the next working day.

- ✅ Worldwide Free Shipping on all orders.

- All shipments are sent via FedEx Express to ensure fast, secure, and trackable delivery.

- Standard delivery time is 3 to 5 business days after dispatch.

- Delivery times may vary slightly due to destination, customs clearance, or unforeseen courier delays.

- Once your order is shipped, a tracking number will be sent to your registered email address.

- You can track your shipment in real time until it reaches your doorstep.

- International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

- These charges are the responsibility of the customer and are not included in our product prices or shipping cost.

- We do not ship to P.O. Boxes or military (APO/FPO) addresses.

- Please ensure your shipping address is accurate and complete to avoid delays.

- If your order is lost or arrives damaged, please contact us immediately with your order number and photos (if applicable).

- We will work with the courier to provide a suitable resolution, including replacement or refund where applicable.

- All products sold on Ellafocus come with a warranty against manufacturing defects.

- For warranty claims, customers must contact us with proof of purchase and supporting details (images/videos).

Business Name: Ellafocus
Owner: Tarun Chopra
Address:
33, Model Estate
Biring, Jalandhar
Punjab – 144005
India

📞 Phone: 06357978378
📧 Email: rowanartcrafts@gmail.com