Privacy Policy
Privacy Policy
Last updated: December 20, 2025
Ellafocus (“we,” “our,” or “us”) operates the website https://ellafocus.com/ (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, create an account, make a purchase, or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to personal information.
1. Personal Information We Collect
“Personal Information” means information that identifies, relates to, or can reasonably be linked to an individual. We may collect the following categories of personal information:
a) Information You Provide Directly
- Contact details: Name, billing address, shipping address, email address, phone number
- Account information: Username, password, preferences, and settings
- Order information: Products purchased, order history, returns, exchanges, and cancellations
- Payment details: Payment method, transaction ID, and payment confirmation
(Note: We do not store full credit/debit card numbers)
- Customer communications: Emails, messages, and support inquiries
b) Information Collected Automatically
- Device information: IP address, browser type, operating system
- Usage data: Pages viewed, time spent on the Site, referring URLs
- Cookies and similar technologies used to improve functionality and user experience
c) Information from Third Parties
- Payment gateways, shipping providers, analytics services, and technical service providers assisting in operating our website and services.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
- Order processing & fulfillment
- Account creation and management
- Payment processing and fraud prevention
- Customer support and communication
- Website functionality and performance improvement
- Marketing and promotional communications (only if you opt in)
- Legal compliance and enforcement of our policies
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Enable essential website functionality
- Analyze traffic and improve our Services
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
4. How We Share Your Personal Information
We may share your personal information only when necessary, including:
- Service providers (payment processors, shipping partners, hosting providers)
- Legal authorities if required by law or legal process
- Business transfers such as mergers or asset sales
We do not sell or rent your personal information to third parties.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders and provide Services
- Comply with legal obligations
- Resolve disputes and enforce agreements
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
You can exercise these rights by contacting us using the details below.
8. Children’s Privacy
Our Services are not intended for children under 18.
We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can delete it.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies independently.
10. International Data Transfers
Your information may be stored or processed outside your country of residence. We take reasonable steps to ensure your data remains protected in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact us:
Business Name: Ellafocus
Contact Person: Tarun Chopra
Address:
33, Model Estate,
Birring, Jalandhar,
Punjab – 144005,
India
📧 Email: rowanartcrafts@gmail.com
📞 Phone: +91 63579 78378
