Return & Refund Policy
Return & Refund Policy
Last updated: [20-12-2025]
At EllaFocus, we want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully.
Returns
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- The item must be in its original packaging with all tags intact
- Proof of purchase (order confirmation or receipt) is required
How to Start a Return
To initiate a return, please contact us at:
Email: rowanartcrafts@gmail.com
Phone: 06357978378
Once your return request is approved, we will provide you with return instructions and the return shipping details.
⚠️ Important:
Items sent back without prior return approval will not be accepted.
Return Address
All approved returns must be sent to the following address:
Tarun Chopra
33, Model Estate
Birring, Jalandhar
Punjab – 144005
India
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at rowanartcrafts@gmail.com with clear photos. We will evaluate the issue and provide a suitable resolution.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
- Customized or personalized products
- Perishable goods (food, flowers, plants)
- Personal care or hygiene products
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies, please contact us before placing a return request.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a replacement is to:
1. Return the original item (after approval), and
2. Place a new order once your return is accepted.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must:
- Be unused and unworn
- Include original packaging and tags
- Include proof of purchase
Refunds
Once we receive and inspect your return, we will notify you about the approval status.
- Approved refunds will be processed to the original payment method
- Refunds are issued within 10 business days
- Bank or card processing times may vary
If more than 15 business days have passed since your return was approved, please contact us at rowanartcrafts@gmail.com.
Contact Us
For any questions related to returns or refunds, please contact:
Email: rowanartcrafts@gmail.com
Phone: 06357978378
Website: https://ellafocus.com/
