Frequently Asked Questions (FAQ)

Orders & Shipping

Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders, with no minimum purchase required.

Which carrier do you use?

All orders are shipped via FedEx for reliable and trackable delivery worldwide.

How long does it take to process my order?

Orders are processed and dispatched within 0–1 business days of order confirmation.

How long will delivery take?

Transit time is typically 3–6 business days, with an estimated delivery time of 3–7 business days from the date of dispatch.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with your FedEx tracking number. You can use it to track your shipment in real time on the FedEx website.

Products

Are your products genuine and brand new?

Yes, all products sold on Lucycamera are 100% genuine and brand new, sourced directly from authorized suppliers.

Do you ship internationally?

Absolutely! We ship to customers all around the globe.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the recipient and are not included in our pricing.

Returns & Support

What is your return policy?

Please refer to our Refund Policy page for full details on returns and exchanges.

How can I contact you?

You can reach our support team via the Contact Us page. We're happy to help with any questions or concerns.