FAQ
Frequently Asked Questions (FAQs)
Welcome to LucyCamera. Here are answers to common questions about our products, orders, shipping, and policies.
📷 Products
Q: Are your cameras new?
A: Yes. All cameras sold on LucyCamera are new and unused unless otherwise clearly stated. We do not sell used or refurbished items.
Q: Do cameras include a manufacturer warranty?
A: Manufacturer warranty may be included where applicable. Warranty terms and service availability depend on the brand and region.
Q: Do all cameras come with a lens?
A: Not always. Some products are “Body Only.” Please check the product description for complete details.
Q: What is included in the box?
A: Each product page provides a detailed list of included items.
💳 Orders & Payments
Q: Is it safe to shop on your website?
A: Yes. Our website uses secure SSL encryption to protect your personal and payment information.
Q: What payment methods do you accept?
A: We accept secure payments via PayPal. You can pay using your PayPal account, credit card, or debit card through PayPal’s secure gateway.
Q: Can I cancel or modify my order?
A: Orders may be cancelled or modified within 24 hours of placement, before processing begins.
🚚 Shipping & Delivery
Q: How are orders processed?
A: Orders are processed after confirmation. Products are carefully checked and securely packaged before dispatch.
Q: Which shipping carriers do you use?
A: We use reliable shipping carriers such as FedEx, depending on destination and availability.
Q: How long does delivery take?
A: Processing time is 0-1 business days. Estimated delivery time is 3–6 business days depending on location.
Q: Do you provide tracking?
A: Yes. Tracking details are provided once your order is shipped.
Q: Do you offer free shipping?
A: Yes. We offer free shipping on all orders.
Q: Are customs duties or taxes included?
A: Orders may be subject to customs duties or taxes depending on your country. These charges are the responsibility of the customer.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused and returned in original packaging.
Q: Who pays for return shipping?
A: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Q: How long do refunds take?
A: Refunds are processed within 7 business days after the returned item is received and inspected.
📦 Damaged or Incorrect Items
Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery with photos, and we will assist you.
Q: What if I receive the wrong item?
A: Contact us immediately, and we will resolve the issue as quickly as possible.
🏢 About LucyCamera
Q: Where are you located?
LucyCamera
62, Vaibhav Tower
Near Grid Crossing
Anand, Gujarat 388001
India
Q: How can I contact support?
Email: support@lucycamera.com
Phone: +91 97013 29004
Hours: Monday – Friday, 9:00 AM – 6:00 PM (IST)
Response Time: Within 1 business day
Still have questions?
We’re here to help. Please contact us at support@lucycamera.com